Senior Sales Consultant - Customer Success (AMER)

The opportunity

At Unity, we are driving the wholesale adoption of Real-Time 3D (RT3D) across many different businesses and industries. We strive to help companies accelerate through their digital transformation programs and create the foundations for Web 3.0.

Key to our success is delivering exceptional customer experiences and driving meaningful interactions with our clients through our Customer Success organization. The needs of each customer can vary greatly and as such there is no one-size-fits-all solution for supporting and ensuring our customers' success. We are seeking an experienced Senior Sales Consultant for Customer Success who will partner closely with our Sales, Pre-Sales Engineering, and Customer Success teams to work with customers to help them identify or build the ideal success plan for them across both our Games and Industry verticals.

This is a non-commissioned sales overlay role focused specifically on the product and service offerings from within the Customer Success organization and will be focused primarily on North and South America, however, some coverage of Asia and Western Europe may occasionally be required.

This role is based in Austin, TX and reports to the Director of the Product, Optimization, Enablement, and Training (POET) Organization within Customer Success Everywhere (CSE).

What you'll be doing

• Partner closely with Americas-based sales reps (industry and games) to identify ideal fit and help pitch customer success products.
• Design custom success offerings that scale with customer needs, when off-shelf products don’t meet their needs through collaboration with subject matter experts (SMEs) who review complex proposals to ensure accuracy and effectiveness.
• Maintain a detailed understanding of all pillars within Customer Success and how best to utilize them to augment customers needs.
• Track and report on revenue pipeline related to Customer Success engagements in the Americas and proactively reach out to sales reps to track progress against these open opportunities.
• Share feedback from sales reps and pre-sales engineers with support, success, consulting and training teams to help refine and enhance offerings.

What we're looking for

• Direct experience with sales teams, either within sales or working directly with sales or sales enablement
• Ability to present, interact with, and influence executives internally and externally
• Solid track record in working cross-functionally with teams from multiple locations and multiple job functions.
• A minimum of 10 years experience with demonstrated leadership and problem-solving in senior roles.
• Ability to work independently and collaboratively in a fast-paced environment against tight timelines.

You might also have

• Proficient in leveraging real-time 3D technologies and digital transformation at the enterprise level, and applying this expertise across industries beyond gaming
• Background in Professional Training, Professional Services, or Customer Success organizations
• Background working for Enterprise companies in tech within the Fortune 500.

Additional information

• Relocation support is not available for this position
• International relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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