Austin, TX, USA
Partner Relations Manager, Industry
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Role Description
The opportunity
As a Partner Relations Manager, you will play a role in driving success for our industry customers. Throughout your engagements, you will gain insights into the solutions they are developing to impact their respective industries. Your primary responsibility will be to deliver top-quality customer service, ensuring that your customers have everything they need to succeed.
Additionally, your feedback and ideas will help us refine our processes and products, contributing to Unity's expansion across various industries.
Being a PRM will offer you the opportunity to connect with numerous companies, learn from cutting-edge technology, and collaborate with Unity experts to enable customer success.
What you'll be doing
- Engage with the customers during their subscription
- Understand and align with customers' goals, projects, and priorities, ensuring the use of Unity's services.
- Raise internal visibility of customer projects
- Identify and collaborate with Unity teams to remove technical and nontechnical blockers
- Provide insights to improve Unity's understanding of our customers
What we're looking for
- Has experience working in customer support or customer service roles
- Has experience working with industrial companies
You might also have
- Has an understanding of Unity as a software
- Experience with Government, Military or Aerospace
Additional information
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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