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Montreal, Canada

Responsable des Relations Partenaires, Industrie/Partner Relations Manager, Industry

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DepartmentEngineering
TypeFull time
Requisition IDJOBREQ-2413538

Role Description

L’opportunité
En tant que gestionnaire des relations avec les partenaires, vous jouerez un rôle crucial dans la réussite auprès de nos clients industriels. Tout au long de vos engagements, vous découvrirez les solutions qu’ils développent pour avoir un impact sur leurs industries respectives. Votre principale responsabilité sera de fournir un service à la clientèle de qualité supérieure, en veillant à ce que vos clients disposent de tout ce dont ils ont besoin pour réussir.

De plus, par vos commentaires et vos idées, vous nous aiderez à affiner nos processus et nos produits, contribuant ainsi à l’expansion de Unity dans divers secteurs.

En tant que PRM, vous aurez l’occasion d’entrer en contact avec de nombreuses entreprises, d’apprendre des technologies de pointe, de devenir un expert de Unity et de collaborer avec les experts de Unity au service de la réussite des clients.

Ce que vous allez faire

  • S’engager auprès des clients pendant leur abonnement, organiser des présentations d’accueil et des enregistrements pour les informer sur les services de Unity
  • Comprendre et s’aligner sur les objectifs, les projets et les priorités des clients, en assurant l’adoption des services de Unity
  • Accroître la visibilité interne des projets des clients, collaborer avec les équipes de Unity pour éliminer les blocages techniques et partager de manière proactive les solutions et les mises à jour afin d’aider les clients à atteindre leurs objectifs
  • Collaborer avec les équipes de Unity pour lever les blocages techniques
  • Fournir des informations pour améliorer la compréhension de Unity de nos clients

Ce que nous recherchons

  • Une expérience dans des rôles de soutien à la clientèle ou de service à la clientèle
  • Une expérience auprès d’entreprises industrielles

Vous avez peut-être également

  • Une compréhension de Unity en tant que logiciel
  • Une expérience dans l’un des secteurs suivants : Gouvernement Militaire et défense Aérospatiale Pharmacie Transport et fabrication

Information supplémentaire

  • Le support à la relocalisation n’est pas disponible pour ce poste.
  • Un visa de travail ou un parrainage de l’immigration n’est pas disponible pour ce poste.

La vie chez Unity
Unity [NYSE : U] est la première plateforme mondiale d'outils permettant aux créateurs de concevoir et de développer des jeux, applications et expériences en temps réel sur de multiples plateformes. Les créateurs, qu'il soient développeurs de jeux, artistes, architectes, concepteurs automobiles, experts en infrastructures, cinéastes ou autres, utilisent Unity pour donner vie à leur imagination sur de multiples plateformes, que ce soit sur mobile, PC, console ou informatique spatiale.

Au quatrième trimestre 2023, plus de 69 % des 1,000 jeux mobiles les plus populaires ont été créés avec Unity, d'après un nombre combiné provenant des 1,000 meilleurs jeux dans Google Play Store et l’App Store d'iOS. En 2023, les applications Made with Unity ont été téléchargées en moyenne 3,7 milliards de fois par mois. Pour plus d'informations, veuillez consulter le site Unity.

Unity est un employeur fier de garantir l’égalité des chances. Nous nous engageons à favoriser un environnement inclusif et innovateur et à célébrer nos employés à travers l’âge, l’éthinicité, la couleur, l’ascendance, l’origine nationale, la religion, le handicap, le sexe, l’identité ou l’expression de genre, l’orientation sexuelle ou tout autre statut protégé conformément à la loi applicable. Nos différences sont des forces nous permettant de répondre aux besoins croissants et évolutifs de nos clients, partenaires et collaborateurs. Veuillez remplir ce formulaire si vous nécessitez des accommodations particulières pour rendre votre expérience d’entrevue agréable et positive.

Ce poste exige que son ou sa titulaire possède une connaissance de l’anglais qui soit suffisante pour lui permettre d’avoir des échanges professionnels verbaux et écrits dans cette langue, puisque l’accomplissement des tâches liées à ce poste nécessite des communications fréquentes et régulières avec des collègues et partenaire situés à l’échelle mondiale et dont la langue commune est l’anglais.

Les chasseurs de têtes et les agences de recrutement ne peuvent pas soumettre résumes/CV par ce site Web ou directement aux superviseurs. Unity n’accepte pas des chasseurs de têtes non sollicités et des résumés (CV) d’agence. Unity ne payera pas d’honoraires à aucune agence tierce ou entreprise qui n’a pas signé d’ententes avec Unity.

La protection de votre vie privée est importante pour nous. Veuillez prendre un moment pour consulter nos politiques de confidentialité pour les prospects et les candidats. Si vous avez des questions concernant la protection de votre vie privée, veuillez nous contacter à DPO@unity.com.

The opportunity
As a Partner Relations Manager, you will play a crucial role in driving success for our industry customers. Throughout your engagements, you will learn about the solutions they are developing to impact their respective industries. Your primary responsibility will be to deliver top-quality customer service, ensuring that your customers have everything they need to succeed.

Additionally, through feedback and ideas, you will help us refine our processes and products, contributing to Unity's expansion across various industries.

Being a PRM will offer you the opportunity to connect with numerous companies, learn from cutting-edge technology, become an expert in Unity, and collaborate with Unity experts to enable customer success.

What you'll be doing

  • Engage with the customers during their subscription, conduct onboarding presentations and check-ins to provide information about Unity services.
  • Understand and align with customers' goals, projects, and priorities, ensuring the adoption of Unity's services.
  • Raise internal visibility of customer projects, collaborate with Unity teams to remove technical blockers, and proactively share solutions and updates to accelerate customers toward their objectives.
  • Collaborate with Unity teams to remove technical blockers
  • Provide insights to improve Unity's understanding of our customers

What we're looking for

  • Has experience working in customer support or customer service roles
  • Has experience working with industrial companies

You might also have

  • Has an understanding of Unity as a software
  • Experience in any of the following industries: Government Military & Defense Aerospace Pharma Transportation and Manufacturing

Additional information

  • Relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

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