Search Unity

hero image

Berlin, Germany

Senior Partner Relations Manager, Industry (Enterprise)

ALERT: Unity has received reports of scams where individuals purporting to be Unity HR representatives conduct bogus employment interviews via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Unity does not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.

DepartmentEngineering
TypeFull time
Requisition IDJOBREQ-2413535

Role Description

The opportunity
Our Customer Success team is looking for a relationship builder with the dedication to tackle hard problems to join our team as a Senior Partner Relations Manager for Industry. You will work with a variety of exciting technologies including Unity Editor, Pixyz, Asset Manager and many others. The Industry Partner Relations team is a rapidly growing function within Unity's Customer Success org and this is an outstanding chance to create a big impact at scale as part of the Industry team.

In this role, you will be a key promoter of our development solutions, with a focus on ensuring successful adoption and value realization for our Enterprise Industry customers. You will collaborate with our support, sales and product teams ensuring our Industry customers realize value with Unity. Most importantly, you will interact with the heart of Unity, our customers!

The Partner Relations team embodies all Unity values to deliver an outstanding customer experience: Users First, In it Together, Best Ideas Win and Go Bold.

Are you ready for a challenge? If you're excited about working in a customer-facing role in a fast-paced environment that requires high level of integrity, apply today!

What you'll be doing

  • Serve as the trusted advisor to enable customers to optimally apply our tools to achieve their business objectives.
  • Setting up customer calls to assist in driving retention and growth by understanding customers' needs helping them succeed and identifying any potential risks.
  • Ensure that customers move swiftly and positively through their subscription, promoting feature adoption where appropriate during customer calls or via email outreach.
  • Using Gainsight and the customer health score to analyze customer behaviour patterns, discovering and acting upon insights that proactively improve retention, prevent failure, and reinforce our customers' success.
  • Be the voice of our customers, funnelling customer feedback to the appropriate teams via our internal channels to improve the end-to-end customer journey and address product gaps.

What we're looking for

  • Experience working in the Architecture, Manufacturing, Construction, Automotive, Aerospace or Healthcare industries.
  • Experience supporting customers with SaaS products - you may have held one (or more) of the following titles: Customer Success Manager, Project Manager, Technical Account Manager, Onboarding Specialist, Program Manager.
  • Comfortable balancing multiple customers across different verticals and stages of growth and able to adjust as business requirements change.
  • Strong analytical and technical skills and a data-driven approach to your work.

You might also have

  • Familiarity with 3D model file formats and software like Revit, Navisworks, Maya, Max, Sketchup, CATIA etc.
  • An understanding of software and/or product development process (C #, Unity Editor, game development).
  • Hands on experience with the Unity Editor

Additional information

  • Relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN

Other positions in Engineering

Automation EngineerTel Aviv, IsraelFull timeDeveloper Support EngineerTel Aviv, IsraelFull timeDeveloper Support Engineer (Game Development Customer Facing)Tokyo, JapanFull timeDévelopper de logiciel Full Stack / Senior Full Stack DeveloperMontreal, CanadaFull timeDevelopper de logiciel Staff - Staff Software DeveloperMontreal, CanadaFull timeDéveloppeur(se) Backend Senior Senior - Paiement Commercial | Backend Developer - Commerce Payments Montreal, CanadaFull timeDéveloppeur(se) Backend Senior Senior - Paiement Commercial | Backend Developer - Commerce Payments Montreal, CanadaFull timeDéveloppeur(se) de Logiciels, Unity Dashboard Conversion | Software Developer, Unity Dashboard ConversionMontreal, CanadaFull timeDéveloppeur(se) de logiciels, WebGL Platform | Software Developer, WebGL PlatformMontreal, CanadaFull timeDéveloppeur(se) graphique sénior, fonctionnalités SRP | Senior Graphics Developer, SRP FeaturesMontreal, CanadaFull timeDéveloppeur Sénior Backend Gestionnaire de Paquet Unity | Senior Backend Package Manager Developer, Unity Package ManagerMontreal, CanadaFull timeDéveloppeur(se) Senior Back-End, Data Services | Senior Backend Developer, Data ServicesMontreal, CanadaFull timeDéveloppeur(se) Senior en Apprentissage Automatique / Opérations d'Apprentissage Automatique | Senior Machine Learning/MLOps DeveloperMontreal, CanadaFull timeGestionnaire DevOps | DevOps ManagerMontreal, CanadaFull timeGraphic Developer/Developpeur GraphiqueMontreal, CanadaFull timeJunior Developer Support Engineer, Standard SupportPereira, ColombiaFull timeJunior Developer Support Engineer, Standard SupportPereira, ColombiaFull timeJunior Software EngineerTokyo, JapanFull timeLead, Software Engineering, Embedded OS Platform TeamMunich, GermanyFull timePartner Relations Manager, IndustryAustin, TX, USAFull timePartner Relations Manager, Industry (SMB)Bengaluru, IndiaFull timeResponsable de logicielle, plate-forme Web / Manager, Software Development, Web PlatformMontreal, CanadaFull timeResponsable des Relations Partenaires, Industrie/Partner Relations Manager, IndustryMontreal, CanadaFull timeResponsable Principal des Relations Partenaires, Industrie | Senior Partner Relations Manager, IndustryMontreal, CanadaFull timeSecurity ArchitectMontreal, CanadaFull timeSenior Android DeveloperTel Aviv, IsraelFull timeSenior Backend DeveloperTel Aviv, IsraelFull timeSenior Backend EngineerTel Aviv, IsraelFull timeSenior Embedded Software EngineerTokyo, JapanFull timeSenior Frontend EngineerTel Aviv, IsraelFull timeSenior Full Stack Engineer (FE Oriented)Tel Aviv, IsraelFull timeSenior ML EngineerTel Aviv, IsraelFull timeSenior Partner Engineer - EMEABrighton, United KingdomFull timeSenior Partner Engineer - EMEACopenhagen, DenmarkFull timeSenior Partner Engineer - EMEARemote, DenmarkFull timeSenior Partner Engineer - EMEALondon, United KingdomFull timeSenior Partner Engineer - EMEARemote, United KingdomFull timeSenior Partner Relations Manager, Industry (Strategic)Remote, FranceFull timeSenior Software Developer, Code QualityBrighton, United KingdomFull timeSenior Software Development Consultant, Customer Success ConsultingTokyo, JapanFull timeSenior Software EngineerTokyo, JapanFull timeSenior Software Engineer San Francisco, CA, USAFull timeSenior Software Engineer San Francisco, CA, USAFull timeSenior Software Engineer, Data & ML InfrastructureSan Francisco, CA, USAFull timeSenior Software Engineer, Engine SupportPereira, ColombiaFull timeSenior Software Engineer - FrontendSeoul, South KoreaFull timeSenior Workday Engineer / ArchitectBengaluru, IndiaFull timeSoftware DeveloperLondon, United KingdomFull timeSoftware Developer, Code QualityMontreal, CanadaFull timeSoftware EngineerCopenhagen, DenmarkFull timeSoftware EngineerCopenhagen, DenmarkFull timeSoftware Engineer, Engine SupportPereira, ColombiaFull timeSoftware Engineer, Engine SupportBrighton, United KingdomFull timeSoftware Engineer, Microsoft PlatformsStratford-upon-Avon, United KingdomFull timeSolution Engineer, Automotive & IndustrialTokyo, JapanFull timeSr Solution Architect Remote, USAFull timeTechnical Support Team LeadTel Aviv, IsraelFull time