Pereira, Colombia
Junior Developer Support Engineer, Standard Support
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Role Description
The opportunity
This role sits within Unity Engine and Editor's Technical Support team which connects our customers to our development teams.
Our customers have a wide variety of problems that require quick thinking to keep their projects on track. This is where you step in, working to tackle these problems with curiosity, flexibility, and positivity. In return you will constantly be learning about Unity's core technologies and its latest features, and get to help nurture some of the most exciting games in development today!
Game Engine technologies is your playground, and software integration is your favorite kind of challenge; you love it when customers present a wide variety of problems that require your particular brand of agile-thinking and problem-solving skills. New problems every day? No problem -- especially when you don’t already know the answers, because you're happiest when you're learning something new!
What you'll be doing
- You are the first line of support for technical inquiries from game developers, using the Zendesk (CRM) technical ticketing system to manage and prioritize issues
- Investigate, research, debug, and solve integration problems, interacting with customers and internal development engineers as needed to do so
- Profile and debug as needed
What we're looking for
- Proficient written & spoken English
- Strong programming skills in C++, C#, .NET, or related.
- Experience with game engines and development environments (such as Unity, Unreal, cocos2d, Godot)
You might also have
- Phenomenal teamwork and interpersonal skills, strong communication skills, proactive attitude, and a drive for results
- Experience in software development or support, with strong programming skills in C++, C#, .NET, or related.
- Experience developing, debugging, and profiling native apps on mobile and standalone devices.
- Previous experience in a B2B technical support role
- Travel up to 10% may be required
Additional information
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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