Developer Support Engineer (Game Development Customer Facing)

The opportunity

The Strategic Partner Support Team at Unity Technologies seeks a Developer Support Engineer who leads our VIP customer accounts. As a member of the global Unity Customer Success Everywhere organization, you tackle game developers’ hard problems and support them in achieving their success goals.

You will answer questions from the development customers and deepen their understanding and trust in Unity. You will also accurately share customer feedback from the support work to build knowledge as valuable assets. This makes it possible to relate the information for better product development with the Unity internal teams, including R&D, and further improve our products and services. This is a very critical pipeline responsibility that connects game development partners and Unity.

What you'll be doing

• Provide consulting and engineering support to the major game developers.
• Have phenomenal communications with customers to respond to their inquiries and address issues.
• Be responsible for maintaining high-quality service to the game development customers, researching and solving problems with Unity team members to provide better service.
• Create and review technical documents and other educational resources according to customers’ needs.

What we're looking for

• Expertise in video game production methods. Professional experience in programming and game development.
• Outstanding interpersonal skills and the ability to work collaboratively with customers and internal teams.
• Strong logical thinking, multitasking abilities, and the capability to manage various priorities.
• Fluent in Japanese and English to have effective and nuanced communication to enhance engagement with diverse clients, colleagues, and stakeholders and foster inclusive communication within a multicultural environment.
• Passion for helping other developers.

You might also have

• Game development experience using Unity on console hardware (i.e. Nintendo Switch, PlayStation, etc.) is a plus.
• Flexibility to adapt work hours to work with overseas teams and customers, and possibly to be on a business trip (domestic/international) on short notice.

Additional information

• Relocation support is not available for this position.
• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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