Rechercher dans Unity

hero image

Tel Aviv, Israel

Technical Support Engineer

ALERTE: Unity a reçu des rapports de fraudes dans lesquels des personnes prétendant être des représentants des ressources humaines d'Unity mènent de faux entretiens d'embauche par e-mail ou par SMS, et demandent ensuite un paiement comme condition pour recevoir une offre d'emploi. Sachez que Unity n'organise pas d'entretiens par e-mail ou par SMS et ne demandera jamais de paiement comme condition pour postuler à un poste ou recevoir une offre d'emploi. Ces escrocs peuvent également vous demander des informations personnelles (nom, adresse, date de naissance, numéro de sécurité sociale, etc. Si vous avez été la cible d'une telle escroquerie, vous devez la signaler en contactant la Commission fédérale du commerce des États-Unis (voir ce message de la FTC pour plus de détails), le bureau du procureur général de votre État ou l'organisme gouvernemental chargé d'enquêter sur des questions de ce type dans votre lieu de résidence.

LocalisationTel Aviv, Israel
DépartementIngénierie
Type d'emploiTemps plein
ID du posteJOBREQ-2412403

Description de poste

The opportunity

You will be a part of the R&D team providing support to our 1st tier customers. You will work closely with the product development and QA teams to solve problems arriving from our customers. You will build and define the the support operations processes and apply it on your day to day work.

You will have great opportunity to impact the organization as the first support person on the team.

What you'll be doing

  • Provide technical point of contact for our project/product managers, business owners and performance team with any technical issues that may rise.
  • Establish the correct processes and work methodologies required for the team to be able to provide the right support.
  • Work with development and QA teams to investigate and solve technical issues within the client and backend domains.
  • Communicate internal stakeholders and ensure that they are well informed of the progress and plan.
  • Prioritize and manage multiple issues from customers on our products and platform, simultaneously.

What we're looking for

  • At least 3 years experience in tech support roles or similar.
  • Experience with mobile apps, understanding of how they work, client server architectures.
  • Experience working with databases, SQL ability.
  • Strong technical background, ability to dive into technical issues and resolve them.

You might also have

  • An eye for the details.

Additional information

  • Relocation support is not available for this position.
  • International relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position.

 

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2022, more than 70% of the top 1000 mobile games were made with Unity as derived from a blended number of the top 1000 games in the Google Play Store and Apple App Store. In 2022, Made with Unity Applications had more than 4 billion downloads per month. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#LI-DE2 #SEN

Autres postes dans Ingénierie

Automation EngineerTel Aviv, IsraelTemps pleinDC Automation EngineerSlough, United KingdomTemps pleinDéveloppeur(euse) de Logiciels, Multiplayer Services | Software Developer, Multiplayer ServicesMontreal, CanadaTemps pleinDéveloppeur(euse) de Logiciels Sénior, Multiplayer Services | Senior Software Developer - Multiplayer ServicesMontreal, CanadaTemps pleinDéveloppeur(se) de Logiciels Full Stack Senior, Multiplayer Services – Hébergement | Senior Full Stack Software Developer, Multiplayer Services - HostingMontreal, CanadaTemps pleinDéveloppeur(se) de Logiciels, Qualité/ Software Developer, QualityMontreal, CanadaTemps pleinDéveloppeur(se) de Logiciels Vidéo / Audio | Software Developer - Video and AudioMontreal, CanadaTemps pleinDéveloppeur(se) Full Stack sénior, Platforme Web / Senior Full-Stack Developer, Web PlatformMontreal, CanadaTemps pleinDéveloppeur(se) Logiciel Sénior, Web | Senior Software Developer, WebMontreal, CanadaTemps pleinDéveloppeur(se) Multijoueur / Netcode Senior | Senior Netcode DeveloperMontreal, CanadaTemps pleinDevOps Production EngineerTel Aviv, IsraelTemps pleinFrontend EngineerTel Aviv, IsraelTemps pleinFull Stack Engineer, Revenue, AccountingBengaluru, IndiaTemps pleinFullstack Team LeaderTel Aviv, IsraelTemps pleinGestionnaire du Développement, Unity Marketplace | Software Development Manager, Unity MarketplaceMontreal, CanadaTemps pleinIntegration EngineerTel Aviv, IsraelTemps pleinIT GTM Engineer, Commerce, BillingBengaluru, IndiaTemps pleinMobile Game QA EngineerTel Aviv, IsraelTemps pleinPartner Relations Manager, IndustryAustin, TX, USATemps pleinPrincipal Machine Learning EngineerSan Francisco, CA, USATemps pleinProduction Analyst, Support teamTel Aviv, IsraelTemps pleinQA EngineerBengaluru, IndiaTemps pleinQuality Assurance TesterBrighton, United KingdomTemps pleinSenior Android DeveloperTel Aviv, IsraelTemps pleinSenior Automation EngineerTel Aviv, IsraelTemps pleinSenior Backend EngineerTel Aviv, IsraelTemps pleinSenior ERP SpecialistBengaluru, IndiaTemps pleinSenior Kernel DeveloperBrighton, United KingdomTemps pleinSenior Netcode DeveloperVancouver, CanadaTemps pleinSenior Partner Relations Manager, IndustryTokyo, JapanTemps pleinSenior XR Input EngineerBellevue, WA, USATemps pleinSenior XR Input EngineerSan Francisco, CA, USATemps pleinSoftware Development Manager, Unity MarketplaceRemote, CanadaTemps pleinSoftware EngineerSeoul, South KoreaTemps pleinSoftware Engineer (6-Month Fixed Term Employment)Tel Aviv, IsraelTemps pleinSoftware Engineer, SecOpsSan Francisco, CA, USATemps pleinSoftware Engineer, XR FoundationsSan Francisco, CA, USATemps pleinSoftware Engineer, XR FoundationsBellevue, WA, USATemps pleinTeam Lead, Mobile Game QA EngineerTel Aviv, IsraelTemps pleinTechnical Salesforce Engineering ManagerBengaluru, IndiaTemps pleinWorkday Integration EngineerBengaluru, IndiaTemps pleinXR Input DeveloperVancouver, CanadaTemps pleinXR Input EngineerAustin, TX, USATemps pleinXR Input EngineerBellevue, WA, USATemps pleinXR Input EngineerSan Francisco, CA, USATemps plein