Rechercher dans Unity

hero image

Tokyo, Japan

Senior Partner Relations Manager

ALERTE: Unity a reçu des rapports de fraudes dans lesquels des personnes prétendant être des représentants des ressources humaines d'Unity mènent de faux entretiens d'embauche par e-mail ou par SMS, et demandent ensuite un paiement comme condition pour recevoir une offre d'emploi. Sachez que Unity n'organise pas d'entretiens par e-mail ou par SMS et ne demandera jamais de paiement comme condition pour postuler à un poste ou recevoir une offre d'emploi. Ces escrocs peuvent également vous demander des informations personnelles (nom, adresse, date de naissance, numéro de sécurité sociale, etc. Si vous avez été la cible d'une telle escroquerie, vous devez la signaler en contactant la Commission fédérale du commerce des États-Unis (voir ce message de la FTC pour plus de détails), le bureau du procureur général de votre État ou l'organisme gouvernemental chargé d'enquêter sur des questions de ce type dans votre lieu de résidence.

LocalisationTokyo, Japan
DépartementIngénierie
Type d'emploiTemps plein
ID du posteJOBREQ-2412965

Description de poste

The opportunity

The Strategic Partner Support Team at Unity Technologies Japan seeks a Sr. Partner Relations Manager who leads our VIP customer accounts. As a member of the global Unity Customer Success Everywhere organization, you tackle game developers' challenging problems and support them in achieving their success goals.

You will answer questions from the development team and deepen their understanding and trust in Unity. You will also accurately share customer feedback from the support work to build knowledge as valuable assets. This makes it possible to relate the information for better product development with the Unity internal teams, including R&D, and further improve our products and services. This is a very critical pipeline responsibility that connects game development partners and Unity.

What you'll be doing

  • Provide consulting and technical support to our crucial game development customers.
  • Have phenomenal communications with customers to respond to their inquiries and address issues.
  • Be responsible for maintaining high-quality customer services, exploring solutions with Unity team members, and solving them to provide better services.
  • You may also provide urgent support per the customer's request. To solve the problem, you will encourage positive relationships among the customer, game development team, technical support group, and multiple Unity departments to strive for a timely resolution.
  • Mentor/lead the support team members to provide the best quality services for customers.

What we're looking for

  • Expertise in the video game industry. Required leadership/management experience in console game projects (i.e., Nintendo Switch, Playstation, Xbox, etc.)
  • Variety of experiences in internal and external business coordination, especially in B2B customer relations, business consulting, technical support, etc.
  • Excellent presentation and interpersonal skills and customer responsiveness enable well-mannered and flexible communication with customers.
  • Solid business analytics skills for game development and technology projects.
  • Native-level Japanese and Business English skills.

You might also have

  • Flexibility to adapt work hours to collaborate with overseas teams and customers and possibly to be on a business trip (domestic/international) on short notice.
  • Professional experiences outside Japan and familiarity with US/European business protocols.
  • Game development experience using Unity is an extreme plus.

Additional information

  • Relocation support is not available for this position.
  • International relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#LI-CW1 #SEN

Autres postes dans Ingénierie

Audio / Video Support EngineerBengaluru, IndiaTemps pleinDeveloper Support EngineerPereira, ColombiaContratDeveloper Support EngineerRemote, ColombiaContratDéveloppeur(euse) de la fiabilité de site sénior / Senior Site Reliability DeveloperMontreal, CanadaTemps pleinDéveloppeur(euse) de Logiciels, Multiplayer Services | Software Developer, Multiplayer ServicesMontreal, CanadaTemps pleinDéveloppeur(euse) principal graphique / Principal Graphics DeveloperMontreal, CanadaTemps pleinDéveloppeur(se) de Logiciels, Audio-visuel | Software Developer, AudiovisualMontreal, CanadaTemps pleinDéveloppeur(se) de Logiciels Full Stack Senior, Multiplayer Services – Hébergement | Senior Full Stack Software Developer, Multiplayer Services - HostingMontreal, CanadaTemps pleinDéveloppeur(se) de logiciels Full Stack, Web – Unity Services Foundation | Full Stack Software Developer, Web - Unity Services FoundationMontreal, CanadaTemps pleinDéveloppeur(se) de logiciels Full Stack, Web – Unity Services Foundation | Senior Software Developer / Web - Unity Services FoundationMontreal, CanadaTemps pleinDéveloppeur(se) de Logiciels, Qualité / Software Developer, QualityMontreal, CanadaTemps pleinDéveloppeur(se) de Logiciels, Qualité/ Software Developer, QualityMontreal, CanadaTemps pleinDéveloppeur(se) de SDK Senior, Monétisation | Senior SDK Developer, MonetizationMontreal, CanadaTemps pleinDéveloppeur(se) Multijoueur / Netcode Senior | Senior Netcode DeveloperMontreal, CanadaTemps pleinDevOps Production EngineerTel Aviv, IsraelTemps pleinDirector, Software EngineeringLondon, United KingdomTemps pleinDirector, XRBellevue, WA, USATemps pleinGestionnaire du Développement, Unity Marketplace | Software Development Manager, Unity MarketplaceMontreal, CanadaTemps pleinGMT Integration EngineerBengaluru, IndiaTemps pleinIdentity and Security EngineerAustin, TX, USATemps pleinIndustry Partner Relations Manager (SMB)Copenhagen, DenmarkTemps pleinIT GTM Engineer, Commerce, BillingBengaluru, IndiaTemps pleinIT Network Operations EngineerBengaluru, IndiaTemps pleinManager, Graphics Engineering - SRP FeaturesCopenhagen, DenmarkTemps pleinManager, Graphics Engineering - SRP FeaturesLondon, United KingdomTemps pleinManager, Graphics Engineering - SRP FeaturesStratford-upon-Avon, United KingdomTemps pleinManager, Graphics Engineering - SRP FeaturesBrighton, United KingdomTemps pleinPrincipal Graphics EngineerCopenhagen, DenmarkTemps pleinPrincipal Machine Learning EngineerSan Francisco, CA, USATemps pleinProduction Analyst, Support teamTel Aviv, IsraelTemps pleinQuality Assurance TesterBrighton, United KingdomTemps pleinSalesforce EngineerBengaluru, IndiaTemps pleinSenior Android DeveloperTel Aviv, IsraelTemps pleinSenior Android DeveloperTel Aviv, IsraelTemps pleinSenior Backend DeveloperTel Aviv, IsraelTemps pleinSenior Backend EngineerTel Aviv, IsraelTemps pleinSenior Backend EngineerTel Aviv, IsraelTemps pleinSenior Embedded Software Engineer, AndroidRemote, GermanyTemps pleinSenior ERP SpecialistBengaluru, IndiaTemps pleinSenior Frontend EngineerTel Aviv, IsraelTemps pleinSenior Full Stack EngineerTel Aviv, IsraelTemps pleinSenior Full Stack Engineer- BE orientedTel Aviv, IsraelTemps pleinSenior Full Stack Engineer (FE Oriented)Tel Aviv, IsraelTemps pleinSenior Infrastructure Security EngineerAustin, TX, USATemps pleinSenior IT FP&A SpecialistBengaluru, IndiaTemps pleinSenior Low Level EngineerBrighton, United KingdomTemps pleinSenior Machine Learning EngineerHelsinki, FinlandTemps pleinSenior Netcode DeveloperVancouver, CanadaTemps pleinSenior .NET Runtime DeveloperCanonsburg, PA, USATemps pleinSenior Software Engineer - BackendSeoul, South KoreaTemps pleinSenior Software Engineer - FrontendSeoul, South KoreaTemps pleinSenior Workday Engineer / ArchitectBengaluru, IndiaTemps pleinSoftware Development Manager, Unity MarketplaceRemote, CanadaTemps pleinTeam Lead, Mobile Game QA EngineerTel Aviv, IsraelTemps pleinTechnical Salesforce Engineering ManagerBengaluru, IndiaTemps pleinTechnical Solution EngineerTel Aviv, IsraelTemps pleinTechnical Support EngineerTel Aviv, IsraelTemps plein