Austin, TX, USA
Senior LMS Manager
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Role Description
The opportunity
At Unity, we're committed to revolutionizing learning experiences through creativity, innovation, and excellence in content delivery. As the LMS Manager within our Professional Training team, you'll have a unique opportunity to lead the charge in optimizing our Learning Management System (LMS) to support our diverse training initiatives. Your role will be instrumental in overseeing the strategic implementation and day-to-day operations of our LMS, ensuring it serves as a dynamic platform for delivering impactful learning experiences.
As the LMS Manager, you'll take the helm in driving the evolution of our Professional Training platform. Your responsibilities will span from strategic planning to hands-on management of system configurations and user support processes. You'll collaborate closely with cross-functional teams to align our LMS strategy with Unity's business objectives, product roadmap, and evolving learning needs.
The role also offers an exciting opportunity to build and shape the content delivery function to support the ongoing growth and success of Unity Professional Training. Long-term, it is envisioned that the LMS Manager will be provided the scope to add UI/UX designer, developer, community manager and other roles that provide a bridge between our customer, product, content, training and technical teams.
What you'll be doing
- Develop and execute a vision for the continuous improvement and optimization of our LMS, including leading on systems integration, platform customization and maintenance processes, ensuring the LMS meets the evolving needs of our learners, instructors, and administrators whilst aligning with Unity's broader training and development strategy.
- Collaborate with the professional training team, including instructional designers, content developers, and subject matter experts to ensure seamless integration of learning content across the LMS platform.
- Establish and track key performance metrics to evaluate the effectiveness of our LMS in driving learning outcomes and supporting organizational goals, whilst ensuring the platform meets all required data security and privacy compliance standards.
- Work with the broader team to provide guidance and support to users of the LMS, including troubleshooting technical issues, supporting the hosting of live sessions, and ensuring a seamless user experience.
- Manage relationships with the LMS vendor and third-party providers, overseeing contracts, service level agreements, and ongoing support.
What we're looking for
- Extensive experience of managing an enterprise LMS with a proven track record of developing and growing a commercially focused training platform for a professional audience across a variety of modalities (on-demand video, virtual live sessions, gamification, community forums etc).
- Systems integration and architecture knowledge, ability to work cross-functionally with developers and system engineers to build out an LMS that meets the dynamic needs of both internal and external stakeholders (user and subscriptions management, content testing, publication and localisation, training metrics etc).
- Excellent data management, reporting and visualization skills, including strong knowledge of data and BI tools such as BigQuery, Looker Studio, Gainsight.
- Experience of supporting client-facing teams to identify training opportunities, increase retention, and accelerate adoption/growth.
- Significant understanding and appreciation of training content production pipelines and agile methodology.
You might also have
- Experience of content localisation processes and pipeline
- Knowledge of e-commerce and sales software (salesforce, zuora etc)
- Knowledge of analytics tools (Amplitude, Google analytics etc)
Additional information
- Relocation support is not available for this position.
- International relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position.
Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
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