Search Unity

hero image

Tel Aviv, Israel

Technical Solution Engineer

ALERT: Unity has received reports of scams where individuals purporting to be Unity HR representatives conduct bogus employment interviews via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Unity does not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.

DepartmentEngineering
TypeFull time
Requisition IDJOBREQ-2412865

Role Description

The opportunity

We are looking for a Technical Solutions Engineer to join our team.

The Technical Solutions Engineer is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams.

You will research, resolve and provide technical solutions, using different diagnostic and analysis tools, provide high-level technical support to our customers, and work closely with the company’s development and business teams.

What you'll be doing

  • Investigate complex technical issues, identifying potential causes and solutions
  • Work with strategic customers to provide quick and accurate technical assistance
  • Prioritize and manage multiple issues from customers on our products and platform
  • Work closely and Build relationships with R&D and Product Management teams, provide feedback on the product functionality
  • Maintain and Create knowledge articles

What we're looking for

  • Bachelor’s degree in a technical or scientific field– Industrial Engineering/ Biology/ Physics/ Computer Science etc, SQL, Excel and data analysis experience
  • 1+ years experience in a tech-oriented position (Technical support, QA, etc...)
  • Strong technical and problem-solving skills, with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause.
  • Independent and self-learner, with high personal accountability, and a positive and professional attitude
  • High level of English – both written and verbal communication skills

You might also have

  • Experience with one or more of the following tools: Kibana, Charles Proxy/ WireShark, Postman
  • Familiarity with integrated development environment – Xcode, Android Studio, unity3d
  • Basic knowledge with Java / Objective C / C-Sharp

Additional information

  • Relocation support is not available for this position.
  • International relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#LI-DE2 #MID

Other positions in Engineering

Audio / Video Support EngineerBengaluru, IndiaFull timeDeveloper Support EngineerPereira, ColombiaContractDeveloper Support EngineerRemote, ColombiaContractDéveloppeur(euse) de la fiabilité de site sénior / Senior Site Reliability DeveloperMontreal, CanadaFull timeDéveloppeur(euse) de Logiciels, Multiplayer Services | Software Developer, Multiplayer ServicesMontreal, CanadaFull timeDéveloppeur(euse) principal graphique / Principal Graphics DeveloperMontreal, CanadaFull timeDéveloppeur(se) de Logiciels, Audio-visuel | Software Developer, AudiovisualMontreal, CanadaFull timeDéveloppeur(se) de Logiciels Full Stack Senior, Multiplayer Services – Hébergement | Senior Full Stack Software Developer, Multiplayer Services - HostingMontreal, CanadaFull timeDéveloppeur(se) de logiciels Full Stack, Web – Unity Services Foundation | Full Stack Software Developer, Web - Unity Services FoundationMontreal, CanadaFull timeDéveloppeur(se) de logiciels Full Stack, Web – Unity Services Foundation | Senior Software Developer / Web - Unity Services FoundationMontreal, CanadaFull timeDéveloppeur(se) de Logiciels, Qualité / Software Developer, QualityMontreal, CanadaFull timeDéveloppeur(se) de Logiciels, Qualité/ Software Developer, QualityMontreal, CanadaFull timeDéveloppeur(se) de SDK Senior, Monétisation | Senior SDK Developer, MonetizationMontreal, CanadaFull timeDéveloppeur(se) Multijoueur / Netcode Senior | Senior Netcode DeveloperMontreal, CanadaFull timeDevOps Production EngineerTel Aviv, IsraelFull timeDirector, Software EngineeringLondon, United KingdomFull timeDirector, XRBellevue, WA, USAFull timeGestionnaire du Développement, Unity Marketplace | Software Development Manager, Unity MarketplaceMontreal, CanadaFull timeGMT Integration EngineerBengaluru, IndiaFull timeIdentity and Security EngineerAustin, TX, USAFull timeIndustry Partner Relations Manager (SMB)Copenhagen, DenmarkFull timeIT GTM Engineer, Commerce, BillingBengaluru, IndiaFull timeIT Network Operations EngineerBengaluru, IndiaFull timeManager, Graphics Engineering - SRP FeaturesCopenhagen, DenmarkFull timeManager, Graphics Engineering - SRP FeaturesLondon, United KingdomFull timeManager, Graphics Engineering - SRP FeaturesStratford-upon-Avon, United KingdomFull timeManager, Graphics Engineering - SRP FeaturesBrighton, United KingdomFull timePrincipal Graphics EngineerCopenhagen, DenmarkFull timePrincipal Machine Learning EngineerSan Francisco, CA, USAFull timeProduction Analyst, Support teamTel Aviv, IsraelFull timeQuality Assurance TesterBrighton, United KingdomFull timeSalesforce EngineerBengaluru, IndiaFull timeSenior Android DeveloperTel Aviv, IsraelFull timeSenior Android DeveloperTel Aviv, IsraelFull timeSenior Backend DeveloperTel Aviv, IsraelFull timeSenior Backend EngineerTel Aviv, IsraelFull timeSenior Backend EngineerTel Aviv, IsraelFull timeSenior Embedded Software Engineer, AndroidRemote, GermanyFull timeSenior ERP SpecialistBengaluru, IndiaFull timeSenior Frontend EngineerTel Aviv, IsraelFull timeSenior Full Stack EngineerTel Aviv, IsraelFull timeSenior Full Stack Engineer- BE orientedTel Aviv, IsraelFull timeSenior Full Stack Engineer (FE Oriented)Tel Aviv, IsraelFull timeSenior Infrastructure Security EngineerAustin, TX, USAFull timeSenior IT FP&A SpecialistBengaluru, IndiaFull timeSenior Low Level EngineerBrighton, United KingdomFull timeSenior Machine Learning EngineerHelsinki, FinlandFull timeSenior Netcode DeveloperVancouver, CanadaFull timeSenior .NET Runtime DeveloperCanonsburg, PA, USAFull timeSenior Partner Relations ManagerTokyo, JapanFull timeSenior Software Engineer - BackendSeoul, South KoreaFull timeSenior Software Engineer - FrontendSeoul, South KoreaFull timeSenior Workday Engineer / ArchitectBengaluru, IndiaFull timeSoftware Development Manager, Unity MarketplaceRemote, CanadaFull timeTeam Lead, Mobile Game QA EngineerTel Aviv, IsraelFull timeTechnical Salesforce Engineering ManagerBengaluru, IndiaFull timeTechnical Support EngineerTel Aviv, IsraelFull time