Location

San Francisco

Department

Engineering

Type

Role description

Unity Technologies is looking for a Senior Product Operations Manager with a passion for games and advertising technology, to take Unity Monetization to the next level. As the leading development platform for online and mobile games, Unity is helping take developer's creations further and faster than ever before. Unity Monetization enables developers to build a business through advertising, in-app purchase and analytics. 

The Product Ops team partners with cross-functional teams to facilitate collaboration, transparency and accountability, and to ensure successful execution of the product development from inception to launch. 

Responsibilities

  • Plan, coordinate, and drive discipline around the processes for customer discovery and alpha/beta/GA launches (in partnership with go-to-market teams)
  • Make sure user-facing teams are ready with the information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
  • In general, setup, manage, and optimize any non-technical processes that help product teams meet its goals more efficiently. Build processes for scale
  • Establish product KPIs and conduct reviews to track progress toward milestones and general product health
  • Regularly provide updates on products and progress in org-wide channels (internal newsletters, slack channels, etc)
  • Establish and maintain central channel for inbound requests from cross-functional teams, responding (or appropriately routing them) to save investigation and resolution time
  • Work with user-facing teams to collect, quantify & communicate product-related challenges to be considered for future development

Requirements

  • Experience in product operations, product management, or operational role that worked closely with product and engineering teams
  • A passion for delivering an outstanding user experience
  • Strong project management experience
  • Exceptional organizational skills and attention to detail
  • Experience driving execution with cross-functional, cross- org, and 3rd parties teams
  • A can-do attitude and ability to juggle multiple priorities simultaneously

Bonus points

  • Experience in gaming or ad tech
  • Experience working with SQL and using data to identify trends, generate insights and problem solving

Who we are

Unity is the creator of the world’s leading real-time 3D development platform, giving users the most powerful and accessible tools to create, operate, and monetize experiences for the real-time world. Unity empowers anyone, regardless of skill level and industry, to create 3D visual content using world-class technology, operate using resources that maximize ease-of-use, and monetize, so that they can find success with their creations.

The company’s 1,000 person development team keeps Unity at the forefront of development by working alongside partners such as Google, Facebook, Oculus, Autodesk, and Microsoft to ensure optimized support for the latest releases and platforms. Made with Unity experiences reach nearly 3 billion devices worldwide and have been installed more than 34 billion times in the last 12 months. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

 #LI-MN1 #SEN

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